Starbucks Shared Planet - Our Responsibility

Strategy and Analysis

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
1.1	Statement from the senior decision-maker of the organization (e.g. CEO, chair or equivalent senior position) about the relevance of sustainability to the organization and its strategy		Message from Howard
1.2	Statement from the senior decision-maker of the organization (e.g. CEO, chair or equivalent senior position) about the relevance of sustainability to the organization and its strategy		Our Responsibility

Organizational Profile

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
2.1	Name of the organization			Starbucks Fiscal 2008 Form 10-K
2.2	Primary brands, products and/or services			Starbucks Fiscal 2008 Form 10-K
2.3	Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures			Starbucks Fiscal 2008 Form 10-K
2.4	Location of the organization's headquarters			Starbucks Fiscal 2008 Form 10-K
2.5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report			Starbucks Fiscal 2008 Form 10-K
2.6	Nature of ownership and legal form			Starbucks Fiscal 2008 Form 10-K
2.7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries)			Starbucks Fiscal 2008 Form 10-K
2.8	Scale of the reporting organization including: number of employees, net sales, total capitalization broken down in terms of debt and equity, quantity of products or services provided			Starbucks Fiscal 2008 Form 10-K
2.9	Significant changes during the reporting period regarding size, structure or ownership			Starbucks Fiscal 2008 Form 10-K
2.10	Awards received in the reporting period			No significant related (awards) were received during the reporting period.

Report Parameters

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
3.1	Reporting period (e.g. fiscal/calendar year) for information provided		Reporting on 2008
3.2	Date of most recent report (if any)		Reporting on 2008
3.3	Reporting cycle (annual, biannual etc.)		Reporting on 2008
3.4	Contact point for questions regarding the report or its contents		Contact Us
3.5	Process for defining report content including: materiality, prioritizing topics within the report and identifying stakeholders the organization expects to use the report		Materiality
3.6	Boundary of the report (e.g. countries, subsidiaries, leased facilities, joint ventures, suppliers)		Reporting on 2008
3.7	State any specific limitations on the scope or boundary of the report		Reporting on 2008	Starbucks Fiscal 2008 Form 10-K
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations		Reporting on 2008	Starbucks Fiscal 2008 Form 10-K
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report			Standard and generally accepted definitions are employed.
3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such restatement (e.g. mergers/acquisitions, change of base years/periods, nature of business, measurement methods)			Not applicable for reporting period.
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report		Reporting on 2008	No significant changes were made during the reporting period.
3.12	Table identifying the location of the Standard Disclosures in the report			This GRI index contains the locations of our standard disclosures.
3.13	Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s)		External Assurance Report

Governance, Commitments, and Engagement

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
4.1	Governance structure of the organization including committees under the highest governing body responsible for specific tasks, such as setting strategy or organizational oversight.			Starbucks Corporate Governance
4.2	Indicate whether the chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement)			Starbucks 2008 Proxy
4.3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.			Not applicable. Starbucks does not have a unitary board structure.
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body			Starbucks 2008 Proxy
4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).			Starbucks 2008 Proxy
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.			Starbucks Business Ethics and Compliance
4.7	Processes for determining qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social performance and the status of their implementation.			Excecutive Committee appointed to determine strategy and implementation on ethical sourcing, environmental and social development objectives. Selection is based on member's ability to provide expertise and make decisions to deliver publicly-stated objectives
4.8	Internally developed statements of mission and values, codes of conduct, and principles relevant to economic, environmental and social topics		Mission Statement, Ethical Sourcing, Environmental Stewardship
4.9	Procedures of the highest governance body for overseeing the organization's identifications and management of economic, environmental, and social performance, including relevant risks and opportunities and adherence or compliance with internationally agreed standards, codes of conduct and principles.			Starbucks Fiscal 2008 Form 10-K
4.10	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance.			Starbucks 2008 Proxy
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.		Environmental Stewardship
4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.		Throughout report
4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organizations.		Our Collaborations, Throughout report
4.14	List the stakeholder groups engaged by the organization.		Our Collaborations, Throughout report
4.15	Basis for identification and selection of stakeholders with whom to engage.		Our Collaborations, Throughout report
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group		Our Collaborations, Throughout report	Proactively engaged and garnered feedback from key stakeholders on priority CSR and business issues including coffee sourcing, water, packaging materials and community development. Through regular dialogue with industry experts, key stakeholder groups, NGO's and civic leaders we were able to better understand thier concerns and gain input on topics of mutual importance.
4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.		Our Collaborations,Materiality, Throughout report

Economic Performance Indicators

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
	Management approach disclosures			Starbucks Fiscal 2008 Form 10-K
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.		A Closer Look at Our Giving	Total wages and benefits paid to U.S. and Canada partners in fiscal 2008: $3.3 billion. Includes salaries, bonuses, vacation, payroll taxes, healthcare benefits, workers' compensation and 410 (k) matches.
EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change			Climate Change Strategy
EC3	Coverage of the organization's defined benefit plan obligations.			Starbucks Benefits Plan
EC4	Significant financial assistance received from government			Not applicable. Starbucks does not receive significant financial assistance from the government.
EC5	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.			Starbucks considers this proprietary information.
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.			Starbucks stores make substantial efforts to buy products and services, such as baked goods, from local vendors. Local sourcing amplifies the positive economic impact of each store, resulting in the indirect benefits of creating new jobs, generating additional income for the community and providing increased tax revenue.
EC7	Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation			Starbucks Fiscal 2008 Form 10-K
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.		Social Investments in Coffee Communities, A Closer Look at our Giving
EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts.		Ethical Sourcing, Community Involvement

Environmental Performance Indicators

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
	Management approach disclosures		Ethical Sourcing, Environmental Stewardship
EN1	Materials used by weight or volume.		Ethical Sourcing, Environmental Stewardship
EN2	Percentage of materials used that are recycled input materials.		Environmental Stewardship
EN3	Direct energy consumption by primary energy source.		Energy
EN4	Indirect energy consumption by primary source.		Energy
EN5	Energy saved due to conservation and efficiency improvements.		Energy
EN6	Initiatives to provide energy-efficient or renewable energy based on products and services, and reductions in energy requirements as a result of these initiatives.		Energy, Climate Change Strategy
EN7	Initiatives to reduce indirect energy consumption and reductions achieved.		Energy, Climate Change Strategy	Starbucks Fiscal 2008 Form 10-K
EN8	Total water withdrawal by source.			Starbucks does not currently track this information.
EN9	Water sources significantly affected by withdrawal of water.			Starbucks does not currently track this information.
EN10	Percentage and total volume of water recycled and reused.			Starbucks does not currently track this information.
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.			Starbucks does not currently track this information.
EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.		Ethical Sourcing, Environmental Stewardship
EN13	Habitats protected or restored.		Ethical Sourcing, Environmental Stewardship
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity.		Ethical Sourcing, Environmental Stewardship
EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.			Starbucks does not currently track this information.
EN16	Total direct and indirect greenhouse gas emissions by weight.		Climate Change Strategy
EN17	Other relevant indirect greenhouse gas emissions by weight.			Starbucks does not currently track this information.
EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved.		Climate Change Strategy
EN19	Emissions of ozone-depleting substances by weight.			Starbucks does not currently track this information.
EN20	NO, SO, and other significant air emissions by type and weight.			Not applicable.
EN21	Total water discharge by quality destination.			Not applicable.
EN22	Total weight of waste by type and disposal method.			Starbucks does not currently track this information.
EN23	Total number and volume of significant spills.			Not applicable.
EN24	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.			Not applicable.
EN25	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.			Starbucks does not track this information.
EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.		Ethical Sourcing, Environmental Stewardship
EN27	Percentage of products sold and their packaging materials that are reclaimed by category.		Environmental Stewardship
EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.			No fines were paid in fiscal 2008.
EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.			Starbucks does not currently track this information.
EN30	Total environmental protection expenditures and investments by type.			Starbucks does not currently track this information.

Labor Practices and Decent Work Performance Indicators

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
LA1	Total workforce by employment type, employment contract, and region.		Ethical Sourcing
LA1	Total workforce by employment type, employment contract, and region.			Total partners (employees) globally: 176,000; U.S. partners - retail: 136,000; U.S. partners - nonretail: 7,000; international partners - retail: 32,000; international partners - nonretail: 1,000
LA2	Total number and rate of employee turnover by age group, gender, and region.			Starbucks considers this proprietary information.
LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.			Starbucks Benefits Plan
LA4	Percentage of employees covered by collective bargaining agreements.			24 partners were represented by a trade union during the reporting period.
LA5	Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.			Not applicable.
LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.			Starbucks does not report this information.
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.			Hours of Exposure-Retail Stores: 144 million; Occupational Injury-Related Fatalities-All Locations: 0; Rate of Injury Per 200,000 Hours Worked-Retail Stores; 5.21; Time Loss Claims-Non-Retail Locations: 17; Time Loss Claims-Retail Stores: 920; Total Time Loss Claims-All Locations: 937; Total Workers' Compensation Claims-All Locations: 3840; Worker's Compensation Claims-Retail Stores: 3748; Workers' Compensation Claims-Non-Retail Locations: 92.
LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.			Starbucks Benefits Plan
LA9	Health and safety topics covered in formal agreements with trade unions.			Not applicable.
LA10	Average hours of training per year per employee by employee category.			Average amount of training per assistant store manager: 8 months; Average amount of training per barista: 2 weeks; Average amount of training per district manager trainee: 15 weeks; Average amount of training per store manager: additional 8 weeks; Average amount of training per store shift supervisor: 4 weeks; Total hours of partner training annually: 6 million hours.
LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
LA12	Percentage of employees receiving regular performance and career development reviews.			Starbucks does not currently report this information. The company's policy is all partners (employees) should receive annual performance reviews.
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.			Diversity at Starbucks
LA14	Ratio of basic salary of men to women by employee category.			Starbucks does not report this information.

Human Rights Performance Indicators

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
	Management approach disclosures		Ethical Sourcing	Starbucks is committed to respecting the rights of our partners (employees), customers and suppliers. Whether it is the respect we demonstrate for our partners or through our commitment to the people and communities with whom we do business, Starbucks believes the vitality of our people and their communities is critical to our success. Starbucks supports internationally accepted principles and standards regarding human rights and is a signatory to the United Nations Global Compact. We seek to operate our business in a manner consistent with these international standards and with business partners who share our commitments, as well as to meet or exceed national and local laws in the countries in which we operate. We have the following policies and programs in place to ensure we uphold these commitments: Standards of Business Conduct Supplier Code of Conduct C.A.F.E. Practices Cocoa Practices
HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.		Ethical Sourcing	Starbucks business partners are expected to adhere to the company's Code of Conduct, which includes human rights clauses.
HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.		Ethical Sourcing
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.			Starbucks has not instituted formal human rights training but all partners (employees) are expected to adhere to the company's Standards of Business Conduct.
HR4	Total number of incidents of discrimination and actions taken.			Starbucks does not report this information.
HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.
HR6	Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.		Ethical Sourcing
HR7	Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.		Ethical Sourcing
HR8	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.		Not applicable
HR9	Total number of incidents of violations involving rights of indigenous people and actions taken.		Not applicable

Society Performance Indicators

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
	Management approach disclosures.		Community Involvement	Starbucks Public Policy
SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.		Our Responsibility, Community Involvement
SO2	Percentage and total number of business units analyzed for risks related to corruption.			Starbucks does not report this information.
SO3	Percentage of employees trained in organization's anti-corruption policies and procedures.			Starbucks does not report this information.
SO4	Actions taken in response to incidents of corruption.			Starbucks Standards of Business Conduct
SO5	Public policy positions and participation in public policy development and lobbying.			Starbucks Public Policy
SO6	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.			Starbucks did not make any political contributions in fiscal 2008. See Starbucks Public Policy for more information.
SO7	Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.			Starbucks does not report this information.
SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.			Starbucks does not report this information.

Product Responsibility Performance Indicators

		Information Reported	Location within Starbucks Fiscal 2008 Report	Explanation/Additional Information
	Management approach disclosures		Ethical Sourcing
PR1	Life cycle stages in which health and safety assessed for improvement, and percentage of significant products and services categories subject to such procedures.
PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.			Quality Assurance and Product Recalls: Starbucks places the highest priority on the safety and well-being of our customers and partners. Our quality assurance (QA) process is extremely rigorous and extends from coffee, dairy and other agricultural products to manufactured goods, such as brewers, mugs and gift items. Our commitment to product safety means that we not only comply with government regulations, but strive to openly communicate with our customers when we have an issue, explaining the situation and describing the corrective action we are taking. Several years ago we formed an internal Product Incident Team, comprised of representatives from QA, Legal, Operations and Communications in order to provide additional monitoring of product quality. The team is tasked with weekly review of product performance information, customer and partner (employee) feedback, and other product usage information in order to proactively assess any potential issues. Should an issue relating to product quality, failure or safety arise, an extensive response system, including communications and operational components, is rapidly implemented. Despite having extensive QA controls, certain unforeseen situations can arise, making a product recall necessary in order to bring a product into government compliance and/or to ensure the health and safety of partners and customers. In Starbucks history, we’ve had very few incidents that warranted a product recall, and in each situation we took a proactive and universal approach to rectifying the situation and maintaining customer trust and loyalty. While we did not experience a recall for products sold in 2008, we did proactively issue a 'stop sell' in two separate incidents on products that contained peanut butter and tomotoes until we were able to determine our products did not come from an affected supplier.
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.			Quality Assurance and Product Recalls: Starbucks places the highest priority on the safety and well-being of our customers and partners. Our quality assurance (QA) process is extremely rigorous and extends from coffee, dairy and other agricultural products to manufactured goods, such as brewers, mugs and gift items. Our commitment to product safety means that we not only comply with government regulations, but strive to openly communicate with our customers when we have an issue, explaining the situation and describing the corrective action we are taking. Several years ago we formed an internal Product Incident Team, comprised of representatives from QA, Legal, Operations and Communications in order to provide additional monitoring of product quality. The team is tasked with weekly review of product performance information, customer and partner (employee) feedback, and other product usage information in order to proactively assess any potential issues. Should an issue relating to product quality, failure or safety arise, an extensive response system, including communications and operational components, is rapidly implemented. Despite having extensive QA controls, certain unforeseen situations can arise, making a product recall necessary in order to bring a product into government compliance and/or to ensure the health and safety of partners and customers. In Starbucks history, we’ve had very few incidents that warranted a product recall, and in each situation we took a proactive and universal approach to rectifying the situation and maintaining customer trust and loyalty. While we did not experience a recall for products sold in 2008, we did proactively issue a 'stop sell' in two separate incidents on products that contained peanut butter and tomotoes until we were able to determine our products did not come from an affected supplier.
PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.			Starbucks does not report this information.
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.			Starbucks does not report this information.
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship.			Starbucks does not report this information.
PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes.			Not applicable during reporting period.
PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.			Not applicable during reporting period.
PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.			Not applicable during reporting period.