Commitment to inclusion and accessibility

Starbucks mission is “With every cup, with every conversation, with every community – we nurture the limitless possibilities for human connection.”

In support of our mission, we’re committed to upholding a culture where inclusion, diversity, equity and accessibility are valued and respected. Together with our community partners, we are increasing accessibility resources and supporting the development of evolving employer practices on access and disability inclusion. If you have questions, please visit our customer service page.

Starbucks is committed to expanding accessibility in the store experience across its store portfolio through an Inclusive Spaces Framework. Building on the company’s commitment to inclusion, the new design framework defines how Starbucks will help expand independence, choice and ease for all people across physical and digital spaces. The Inclusive Spaces Framework was created in partnership with a diverse community of customers, partners and accessibility experts to develop scalable solutions for retail spaces (more details available here).

The first store to be built using the inclusive design framework opened in Washington, D.C. in February 2024 (press release available here). Moving forward, all newly built and renovated Starbucks company-operated stores in North America will begin to incorporate the framework, a key milestone in ensuring Starbucks continues to expand accessibility and inclusion. The framework is an openly available tool and will be further developed with other companies to help expand accessibility across the retail industry. The framework is currently downloadable at www.designinclusivespaces.com.

We are working to ensure that all Starbucks digital properties are accessible for all partners and customers. Starbucks efforts to improve digital usability and accessibility are guided by recommendations established by the World Wide Web Consortium (W3C), which includes the currently approved Web Content Accessibility Guidelines (WCAG) Levels A and AA. We are also firmly dedicated to complying with the Americans with Disabilities Act (ADA) 2010, U.S. Section 508 of the Rehabilitation Act of 1973 (or “Section 508” 36 CFR 1194), the Accessible Canada Act (ACA), and the Accessibility for Ontarians with Disabilities Act (AODA).

Our efforts are ongoing as we continue to develop our digital accessibility program, which includes coordination with internal and external accessibility partners, as well as designing, developing, and testing Starbucks digital properties for accessibility.

Digital Accessibility requests are managed by the Digital Accessibility team during business hours (Pacific time) and weekdays only. For general concerns such as trouble signing into your Starbucks account, quality of your Starbucks store experience, or any other feedback or issues not related to digital accessibility, please visit our customer service page where you’ll find quicker support options.

If you are a customer with a disability, or are an individual assisting someone with a disability, and you are experiencing issues accessing any Starbucks digital content, please select the contact form link below. You may also use this form to request information about Starbucks digital accessibility efforts, or share any accessibility questions or feedback:

Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Starbucks website and mobile apps as accessible as possible some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.

Last updated: [2024-12-17]